FAQ

Where are you based?

I’m currently based in Budapest, Hungary. However, I sometimes live in Cracow, Poland and may dispatch the ordered artwork from the place it is situated at the time of the order. 


What payment method do you accept?

We accept major credit and debit cards as well as Paypal online.

In Hungary it is possible to pay to the Carrier at the time of the delivery (called: Utánvétel) in cash or with bank card in Hungarian Forint.

Prices are defined in Euro. Payments must be made in full and are not able to be split between different payment methods.


Can I pay offline or in Hungarian Forint?

Yes, you can. If you are in Hungary you can choose the Cash payment method (that would be the Offline payment) in the Checkout process. You do not need to pay by cash because the Carrier accepts bank cards as well. You will pay at the time of the delivery to the Carrier.

First you start the Checkout process and inside the Checkout process you choose the Offline cash payment.
The invoice is issued on the Order day and the Hungarian Forint price is defined on the Hungarian National Bank’s Euro/HUF rate of the Order day. See details in the Terms and Conditions here. You are going to get the Invoice on the next business day via email with the Hungarian Forint price.

Is my payment information protected?

Yes, this website is SSL secure for navigation and payment information.Payment information is encrypted. PayPal transactions are redirected to PayPal's website. 

How do I enter my coupon or promotional code?

You can find the coupon/promotional code field on the shopping cart Checkout page before you click on the payment option you choose.


Enter your coupon code in the Promotional Code field (See written in black. When you click on it, you can type your code). After you typed your code you need to click on the Apply button.

IMPORTANT:

If you do not see the discounted rate at the bottom of the page, your coupon code was not properly entered or processed and we ask that you try again.
After entering your coupon code, if you had to click the "back" button to go to a previous Checkout page, you must re-enter your coupon code.
If you have more than one Promotional Coupons contact me because the system accepts only one coupon.

How long does it take for me to receive my artwork?


Each painting is carefully packaged and requires time for varnishing. Please allow up to 5 business days to get the painting ready to being shipped and organise the delivery.  Delivery time depends on your destination country it can be additional 2-14 days.

When you purchase your item an automatic email confirms your purchase. You are going to get an email notification about the expected shipping date, the tracking number, the copy of the original invoice and the copy of the Certificate of Authenticity both of them are being shipped together with the painting.


Do you ship overseas?

Yes, I do. I ship worldwide including EU, the USA, Australia, etc. Please allow up to 2-3 weeks for international orders to arrive.

Do I need to pay extra taxes or duties?

Hungarian taxes are covered by me. If you are a foreigner you should check your tax and duty obligations of your own country that apply for artworks.

How are shipping costs determined?

Shipping costs are determined based on the price, dimensions, and weight of the artwork(s) purchased, as well as the shipping destination. Shipping costs include packaging and handling. Please note that artwork may be subject to duties, taxes and/or fees according to your country’s regulations. Please consult your local customs office for more details about duties and taxes.


You can see the different shipping costs depending on your destination under the artwork.


How will my un-stretched large artwork be shipped to me?

Large paintings which were already removed from the wooden bars, rolled in a tube. Any good framer can re-stretch the canvas for you. 

Is there a way I can preview how a painting would look like in my house?

I know how important is seeing a painting in your own space. Please email info@beatabosze,com a picture of your blank wall. Be sure to capture it with bright and even lighting. I will then place the painting on your wall digitally and send it back for you to check out.

What type of materials do you use and how do you finish your paintings?

Most of my work is created using acrylics or oil paints. I occasionally include oil pastels, charcoals, pencils and other mixed media in my process. Acrylics on canvas originals or on paper are varnished to protect your painting from dust and light. I use gloss liquid varnish for my flow art paintings and matt spray varnish for my acrylics.

I do not varnish oil paintings. If you want your oil painting being varnished please let me know as a request in the notes on the Shopping cart page or email me. For works on paper, framing behind a glass is best for protection.

Do you offer prints?

I offer prints, phone cases, mugs, pillows, etc in my Society 6 shop. You can find it here. The Society 6 Shop is in the USA, please consider it from shipping, extra tax and duty point of view.
How do I care of my paintings?

Prints and works on papers should be framed as soon as possible to avoid damage. Keep your paintings away from water, high humidity area and direct sunlight.

Returns?

There's a 14 days Money back guarantee, no questions asked but shipping cost is not included. See the 14 days Return Policy in the Terms and Conditions here.

Damage during shipping

If your item is damaged during shipping, please contact me as soon as possible but within 10 days after the delivery. Take a photo of the damaged item and send it to info@beatabosze.com in order to be able to handle the claim.

How to Care for your painting over time?
 
To dust your painting over time you can use a lint free cloth or a dry soft hair paintbrush and run it back and forth from the top to the bottom allowing all the dust to fall off.  Never use anything liquid to clean it with.  If you do happen to get a scratch on the painting this is usually just in the surface of the varnish and a new layer of the same varnish will correct it.
 
Never put a painting in full sun or in a dark damp place. Both will cause damage. Too much sun will bleach out the colors over time no matter the varnish. Store it in a dark humid place and it will darken the painting and mold damage and warping is possible.